Shipping Policies

Order Processing:

Here at Butters-N-Bars we strive to maintain levels of excellence by handmaking, packaging, and processing each and every single product manufactured by us and every imported item such as our organic butters and raw black soaps are inspected for quality and repackaged so everything comes from our "Hands" to yours and to maintain levels of quality,we won't have it any other way.

Starting March 2018 orders will ship in approximately 3-5 business days or less depending on volume of incoming orders.

 

You get the freshest hand made skin and hair care products available because of this and No extended shelf lives means the highest quality products delivered to your door immediately after production!!

Butters-N-Bars gives 'Only the Best', we guarantee it.

To keep order flow consistent, we will no longer send out "blind backorders". If an order is placed for an item that is out of stock you will be immediately notified and given the option of a refund or shipment when the item is in stock.

You get the freshest hand made skin and hair care products available because each butter is made to demand. No extended shelf lives means the highest quality products delivered to your door immediately after production!!

Butters-N-Bars gives 'Only the Best', we guarantee it.

APO FPO orders are welcome

Butters-N-Bars is not responsible for returned parcels or parcels not received because of address mistakes on the part of the customer, nor are we responsible for courier mistakes or loss or damages because of negligence on the part of the courier. These matters must be taken up with the courier directly and each customer receives valid tracking information via email at time of shipment.

*EFFECTIVE IMMEDIATELY*

Any parcel returned by the courier due to failure to pick up or address mistakes on the part of the customer will entail an automatic refund of the purchase price less shipping charges and are subject to a 15% restocking fee.

Any shipping error made on the part of Butters-N-Bars will entail a reshipment at no cost   to the recipient.

Butters-N-Bars is not liable per these policies for loss incurred in package transit we will reship if the customer agrees to pay shipping charge for the new shipment nor is Butters-N-Bars to be held liable for any lost, damaged, or 'undelivered' parcel that is indicated as "delivered' by confirmed trackable information(i.e. customer tracking number).

Special Note- if a parcel is damaged due to poor packaging, or if an item is missing from your order, or if you are sent the incorrect item.

Butters-N-Bars will always reship once reasonable proof of damage is provided by the customer.

Any damages with an order or missing/incorrect items must be reported within 2 days of order receipt and must include a photo of the damaged item (and packaging if applicable).

* Shipping Rates are subject to change without prior notice.

*Free Shipping Rates only Apply to customers in the United States, for International Customers a prorated Shipping Cost will be Applied at Checkout.

**Please Note Processing Times May Vary Under Uncontrollable Circumstances such as inclement weather, customs delays, backordered items, high order volume etc